Man with Van Rainham Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Rainham provides man and van, removals, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
1.1 Service or Services means man and van, removals, collection and delivery, loading and unloading, and any other associated services provided by Man with Van Rainham.
1.2 Company, we, us or our means Man with Van Rainham.
1.3 Customer, you or your means the individual, business, or organisation booking or using our Services.
1.4 Goods means the items of any description that are to be moved, transported, or otherwise handled by us in the course of providing the Services.
1.5 Booking means a confirmed request by the Customer for the provision of Services at a specified time, date, and location.
2. Scope of Services
2.1 We provide man and van and removal services within Rainham and surrounding areas, as well as to and from other locations by prior agreement.
2.2 The exact scope of Services, including locations, timings, number of staff, and size of vehicle, will be agreed at the time of Booking based on the information you provide.
2.3 We reserve the right to refuse to carry any Goods that we reasonably believe to be dangerous, illegal, hazardous, or unsuitable for transport in our vehicles.
3. Booking Process
3.1 Bookings must be made directly with us via our accepted communication channels. A Booking is only confirmed when we have accepted your request and provided confirmation of the date, time, estimated duration, and price or pricing structure.
3.2 When making a Booking, you must provide accurate and complete information, including:
a. Collection and delivery addresses
b. Access details at each address, including floor level, presence of lifts, parking restrictions, and distance from parking to property
c. A clear list or accurate description of the Goods to be moved, including any heavy, fragile, or unusual items
d. Any other relevant information that may affect the time, price, or feasibility of the Service.
3.3 Our quote or estimate is based on the information you provide at the time of Booking. If the actual work differs significantly from the description you provided, we may adjust the price accordingly, including any additional waiting time, labour, or vehicle requirements.
3.4 We cannot guarantee specific arrival times but will use reasonable efforts to arrive within the agreed time window. External factors such as traffic, weather, road closures, and previous jobs may cause delays. We will inform you of any significant delay where reasonably possible.
4. Customer Responsibilities
4.1 You are responsible for ensuring that:
a. All Goods are properly packed, secured, and ready for transport unless packing services have been specifically agreed as part of the Booking
b. All boxes and containers are suitable for transport and are closed securely
c. Items such as washing machines, fridges, and other appliances are disconnected, drained, and prepared for moving in accordance with manufacturer guidance
d. There is adequate and safe access at all relevant locations, including clear pathways, staircases, and doorways
e. Any items that require dismantling or reassembly are dealt with in advance unless we have explicitly agreed to provide this as part of the Service.
4.2 You must arrange and cover the cost of any parking permits, visitor permits, or other parking arrangements required at collection and delivery addresses, unless otherwise agreed in writing.
4.3 You or a responsible representative must be present at the collection and delivery addresses for the duration of the job to supervise, give instructions, and sign any relevant documents. If no one is present, we may at our discretion refuse to proceed, and any waiting or wasted journey time may be chargeable.
5. Pricing and Payments
5.1 Our charges may be calculated on an hourly rate, a fixed price, or a combination of both, as agreed at the time of Booking.
5.2 Unless explicitly confirmed as a fixed quote, any price given is an estimate only. The final charge may be adjusted for changes in circumstances, including but not limited to:
a. Additional items not originally disclosed
b. Access difficulties or distance greater than described
c. Delays caused by the Customer or by circumstances within the Customer's control
d. Additional services requested on the day.
5.3 We may require a deposit or full prepayment to secure a Booking. Any deposit amount and due date will be confirmed at the time of Booking.
5.4 Unless otherwise agreed, payment of the balance is due immediately upon completion of the Service. We reserve the right not to unload Goods until payment has been made in full.
5.5 We accept certain payment methods as advised at the time of Booking. You are responsible for ensuring that funds are available and that any bank or payment provider charges are covered.
5.6 If payment is not made when due, we reserve the right to charge interest on the overdue amount at the statutory rate, as well as reasonable costs of collection.
6. Cancellations and Changes
6.1 You may cancel or amend your Booking by giving us notice through our accepted communication channels.
6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion, subject to any reasonable administration charges.
6.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to retain part or all of any deposit paid and to charge a cancellation fee reflecting our reasonable costs and loss of business.
6.4 If you cancel on the day of the Service or fail to be present at the agreed time and location, you may be charged up to the full estimated cost of the Booking.
6.5 Requests to change the date, time, or scope of the Booking are subject to our availability and agreement. Changes may result in revised pricing.
6.6 We reserve the right to cancel or reschedule a Booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather, accidents, or other events of force majeure. In such cases, our liability will be limited to refunding any prepayments for Services not provided or rescheduling the Booking by mutual agreement.
7. Access, Parking, and Delays
7.1 You are responsible for ensuring that we have safe and legal access for our vehicle and staff at the collection and delivery addresses.
7.2 Any parking fines or charges incurred due to inadequate or unlawful parking instructions provided by you may be charged to you in full.
7.3 Waiting time caused by factors outside our control but within your knowledge or responsibility, such as waiting for keys, incomplete packing, or lack of access, may be charged at our standard hourly rate.
8. Excluded and Prohibited Items
8.1 Unless expressly agreed in writing, we do not accept liability for, and may refuse to transport, the following types of items:
a. Cash, jewellery, precious metals, or stones
b. Important documents, passports, or financial papers
c. Perishable goods or food items
d. Animals, plants, or other living organisms
e. Dangerous or hazardous materials, including flammable, explosive, or corrosive substances
f. Illegal goods or items obtained unlawfully.
8.2 If we discover that any prohibited or illegal items have been packed without our knowledge, we reserve the right to remove them from our vehicle and notify the relevant authorities where appropriate. You will be responsible for any resulting costs, losses, or claims.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in handling and transporting your Goods. However, our liability is subject to the limitations set out in this clause.
9.2 We will not be liable for any loss, damage, or delay arising from:
a. Insufficient or inappropriate packing by you or a third party
b. Normal wear and tear, inherent defects, or pre-existing damage in the Goods
c. Atmospheric or climatic conditions such as dampness, mould, or temperature changes
d. Acts or omissions of the Customer or any third party
e. Events outside our reasonable control, including traffic, road closures, accidents, or severe weather.
9.3 Our liability for loss of or damage to Goods, where we are found to be at fault, will be limited to the reasonable cost of repair or replacement, subject to a fair assessment of depreciation, and up to a maximum overall limit per job. The applicable limit will be advised on request.
9.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of business, or loss of opportunity.
9.5 You are responsible for arranging any additional insurance you may require for high-value or particularly fragile items.
9.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the Service. You must provide reasonable evidence of the loss or damage and allow us an opportunity to inspect the items concerned.
10. Waste and Rubbish Regulations
10.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and do not transport household or commercial waste except in compliance with the relevant regulations.
10.2 We may, at our discretion, agree to remove certain unwanted items for disposal or recycling. Any such service must be agreed in advance and may be subject to additional charges.
10.3 We will not transport controlled waste, hazardous waste, or items that require specialist disposal, unless we have expressly agreed and are properly licensed to do so.
10.4 You are responsible for accurately identifying any items to be disposed of and for ensuring that they are not classed as hazardous or restricted waste. If we incur additional costs or penalties because items have been misrepresented or incorrectly described, you will be liable for those costs.
11. Customer Property and Lien
11.1 We have a legal right to hold onto Goods until all outstanding charges and related costs have been paid in full. This right is known as a lien.
11.2 If payment remains outstanding after reasonable notice, we may sell or otherwise dispose of some or all of the Goods to recover our charges and reasonable expenses. Any surplus funds after deduction of costs will be returned to you.
12. Complaints
12.1 If you have any concerns or complaints about our Services, you should notify us as soon as possible so that we have an opportunity to address the issue.
12.2 We will investigate any complaint in a fair and timely manner and may request further information or evidence from you.
13. Data Protection and Privacy
13.1 We will collect and use your personal information only as necessary to manage your Booking, provide the Services, process payments, and comply with legal obligations.
13.2 We will take reasonable steps to keep your personal information secure and will not sell your data to third parties. We may share your information with trusted partners or service providers where this is necessary to deliver the Services or comply with the law.
14. Changes to these Terms and Conditions
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to your contract with us.
14.2 Updated Terms and Conditions will be made available on request and may be published on our website or other service information materials.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be treated as deleted so far as necessary, and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written Booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any previous understandings, agreements, or representations, whether oral or written.
17.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.
